Frequently Asked Questions

Everything you need to know about our family documentation services, from the very first step to receiving your perfect family keepsake.

Our service is suitable  for everyone! No matter what your background is. Whether you lived a quiet life or an extraordinary one, a life behind the scenes or one spent in the spotlight, your story deserves to be preserved. Everyone has a unique life story to tell. Specially tailored for seniors and their family members. 

The process begins with a short and pleasant introductory phone call, at no cost. During this call, we will understand your family's needs, explain the various service packages, and schedule an initial consultation at the client's home or at our office. We believe that a personal introduction is the foundation for successful and safe guidance.

No. We warmly welcome anyone who wishes to turn their memories and stories into a film.

Absolutely. We encourage the participation of younger family members. Your presence provides reassurance and strengthens the intergenerational experience. Together, we can bring up shared memories, ask guiding questions, and create an especially rich and moving documentation. This is a wonderful opportunity to strengthen family bonds.

The duration of the process varies depending on the scope of the chosen service. A basic documentation session typically lasts between one and two hours, while a comprehensive documentation project may span several sessions. We tailor the schedule personally, with full consideration for the comfort and energy level of the senior participant, without any pressure.

Without a doubt. Our documentation services have become the most moving and meaningful gift for milestone birthdays, such as a 70th or 80th birthday gift. This is a gift that is not measured by its monetary value, but by the immense emotional value it brings to the entire family. We also offer elegant gift vouchers that allow you to choose the most convenient date.

This is the cornerstone of our work. All team members have undergone dedicated training in empathetic communication with the senior population. We know how to listen, wait, and guide the conversation gently, with full respect for personal and emotional space. Sensitive topics are handled with the utmost care, maintaining a safe and respectful atmosphere throughout every session.

From the very beginning, a personal project manager will be assigned to you, who will coordinate and monitor your project from start to finish and will be available to answer any questions you may have.

We will hold the copyright until your film is completed, paid in full, and transferred to you. After that, the copyright of the film will be yours. You can also receive the raw footage from which the editing was made.

We will postpone your remaining interviews until you are well enough to continue, and reschedule them according to your recovery and availability. If you become too ill to continue or do not wish to complete the project for any reason, you may cancel the contract. This must be done in writing, in accordance with our terms and conditions.

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